1. Agreement and approval
This Agreement applies when a business or individual applies to become an approved OnezaMall Regional Seller. Acceptance is recorded electronically. Approval is discretionary and country-specific; an account remains inactive until verified by the Master Owner.
2. Legal status and licences
- The Seller must have the legal capacity, registration, licences, tax position and authority required in its country.
- All submitted names, addresses, business IDs, contacts, return addresses and bank/payment information must be genuine and current.
- Approval by OnezaMall does not replace government registration or sector licensing.
3. Approved country and local fulfilment
The Seller may accept orders only for delivery inside its approved country. It is responsible for lawful local stock, warehousing, courier selection, delivery coverage, import status where relevant and all local operational requirements.
4. Product obligations
- List only genuine, safe, lawful and accurately described products.
- Use correct images, product code, category, material, size, color, stock, local currency and price.
- Do not list a prohibited, counterfeit, stolen, recalled, unsafe or improperly licensed product.
- Owner approval is required before public publication; approval may be withdrawn.
5. Orders, stock and delivery
The Seller must review new orders promptly, reject unavailable or unsupported orders honestly, keep stock accurate, disclose a delivery charge before dispatch, use a suitable courier, update Preparing/Shipped/Delivered statuses, and protect Customer delivery data.
6. COD collection and customer funds
The Seller or its approved local courier collects COD directly. The Seller is solely responsible for receipt, reconciliation, tax, refund and lawful handling of that money. The Seller must never claim that Customer COD cash is held by OnezaMall.
7. Complaints, returns and refunds
The Seller must respond to complaints, maintain a working return address, preserve evidence, follow the seven-day platform request process and any longer mandatory rights, and pay an approved refund because it collected the COD cash.
8. Platform fees
Any OnezaMall platform fee applies only under a separately accepted commercial schedule or invoice. It is not automatically deducted from Customer COD cash. This public Agreement does not create a hidden commission or authorize OnezaMall to collect Customer money.
9. Data, security and confidentiality
The Seller may use Customer data only for the relevant order, delivery, support, lawful records and dispute resolution. It must restrict staff access, prevent unauthorized sharing or marketing, report suspected breaches, and delete or retain data in accordance with law.
10. Monitoring, suspension and records
OnezaMall may review listings, orders, complaints, licences and performance; request corrections; hide products; limit country access; suspend the shop; or terminate approval for fraud, unsafe products, legal risk, unresolved refunds, repeated delivery failures or policy violations. Audit records may be retained.
11. Law, changes and acceptance
This Agreement is governed by Indonesian law, while the Seller remains responsible for mandatory law in its approved country. Updated versions may require renewed electronic acceptance. Contact: oneinternationaltraders@gmail.com