1. Same-country COD only
COD ordering is available only where the Customer delivery country matches the approved Regional Seller country. A product displayed worldwide is not automatically deliverable worldwide.
2. Who receives payment
The Customer pays cash directly to the Regional Seller or the Seller’s approved local courier at delivery. OnezaMall does not collect, hold, split or settle the COD cash under this model.
3. Price and delivery charge
- The approved product price and currency appear on the order.
- The Seller may add a genuine local delivery charge where applicable.
- The delivery charge must be disclosed in the order timeline before dispatch.
- The Customer should contact support or request cancellation before shipment when a newly disclosed delivery charge is not accepted.
- The Seller must not demand hidden fees at the door.
4. Delivery and inspection
The Customer must provide a complete, reachable address and phone number. The Customer should inspect quantity and visible condition when reasonably permitted, keep the receipt or delivery evidence and avoid paying a person whose identity/order details do not match the order.
5. Failed delivery, refusal and fraud prevention
- A Seller may reject an unsupported address, unavailable stock, obvious fraud or repeated abusive refusal.
- A Customer may be responsible for reasonable local consequences of deliberately false orders where allowed by law.
- Neither party may move the transaction to an unverified payment method by impersonating OnezaMall.
6. Receipts and records
The Seller is responsible for appropriate local receipt/invoice and tax treatment. OnezaMall stores the electronic order timeline for monitoring and dispute support.
7. COD dispute support
For a payment or delivery problem, submit the order number, delivery date, courier/Seller details, amount paid and available evidence. OnezaMall may review the timeline and direct the Seller to correct the record or resolve the complaint.