OnezaMall Policy Center

Document status

Important: These are live operational policies. They remain subject to applicable law and should be reviewed against the company’s current NIB/KBLI, PMSE/PSE registrations, tax position, actual courier arrangements and the countries in which Regional Sellers operate.

The policies describe the current Regional Seller model: products can be viewed worldwide, ordering is restricted to the Seller’s approved country, and Cash on Delivery is collected by the Regional Seller or local courier—not by OnezaMall.

Published policy set

PLATFORM RULES

Terms of Use

Accounts, marketplace role, order formation, responsibilities and dispute process.

PERSONAL DATA

Privacy Policy

What data is used, why it is used, who receives it and user rights.

LOCAL PAYMENT

COD Policy

Same-country Cash on Delivery, delivery charges and payment responsibilities.

CUSTOMER PROTECTION

Returns & Complaints

Seven-day request window, evidence, seller refund responsibility and monitoring.

SELLER OBLIGATIONS

Regional Seller Agreement

Country approval, licences, products, fulfilment, COD, refunds and platform rules.

SAFETY

Prohibited Products

Illegal, dangerous, counterfeit, regulated and otherwise restricted listings.

Regulatory reference framework

The current draft was structured with reference to Indonesia’s electronic-commerce, consumer, electronic-system and personal-data framework. It does not state that registration or licensing requirements have already been completed.

Permendag No. 19 of 2026 — Operation of Trading Businesses Through Electronic Systems (effective 8 June 2026; replaced Permendag No. 31 of 2023).Government Regulation No. 80 of 2019 — Trading Through Electronic Systems.Law No. 27 of 2022 — Personal Data Protection.Law No. 8 of 1999 — Consumer Protection.Government Regulation No. 71 of 2019 and Law No. 1 of 2024 — electronic systems and electronic transactions framework.

Launch blockers still requiring verification

Confirm the correct Indonesian PMSE/PPMSE business model, licensing and registration obligations for OnezaMall.
Confirm whether PSE registration or any sector-specific registration is required for the production system.
Replace test Seller data with verified legal names, addresses, registration IDs, tax information, contacts, return addresses and courier details.
Confirm each product category is lawful in the Seller country and destination country.
Confirm customer-support, complaint, refund, tax, invoice and record-retention procedures.
Review cross-border personal-data transfers and Firebase/hosting service arrangements.